Managed services provider · UAE since 2004 · a Missan Global company
IT support packages for small businesses in the UAE. Helpdesk, security and backup for one monthly fee.
We run your helpdesk to written response targets, monitor and patch every device, manage security and backup, and administer Microsoft 365. ILLUMIN8 runs 130 users across offices, a factory and a warehouse with us, including weekly site visits.
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years in the UAE
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clients served since 2004
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projects delivered since 2004
365
days monitored
Operations status
All systems monitored- Endpoints monitored Live
- Threats blocked & watched Active
- Backups verified Tested
- Patches up to date Current
- Helpdesk to SLA On call
Illustrative. This is the kind of dashboard we watch so your team does not have to.
Organisations that work with the Missan group
- ILLUMIN8 FZE
- Spatial Composite Solutions
- IMS (Industrial Material Supply FZCO)
- Indemnity Insurance Brokers
- Dicetek
- Al Borj
- Millennium Fashions
- Emirates Industrial City
- GEA Middle East
- APT Global Marine Services
- EMIC
- Sharjah Investment & Development Authority (Shurooq)
ILLUMIN8 FZE · SAIF Zone
130 users on Microsoft 365 Business Premium, a SonicWall firewall and weekly site visits. Case study
Dicetek · UAE and India
New India office firewall, secure VPN and rebuilt ERP, domain and Tally backups. Case study
Spatial Composite · Ras Al Khaimah
Engineering files moved from Dropbox into SharePoint, designers upgraded to SOLIDWORKS 2026. Case study
Managed IT instead of break-fix
Stop paying per repair for the same faults.
Most UAE businesses still call someone after IT fails. With a managed service, three things change.
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01
We watch the systems
Monitoring on every managed device, so a filling disk or a failed backup job is seen before staff notice it.
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02
Security is in the fee
Patching, endpoint protection, backup and multi-factor authentication are part of the service from the first month.
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03
You get a report
A monthly report on tickets, response times, patches and backups, and a review every quarter.
Managed IT vs break-fix, compared · what an IT SLA should guarantee · how managed IT is priced in the UAE · MSP vs in-house IT · does Microsoft 365 need a backup? · switching IT provider without downtime
What we manage for you
Five managed services, one team.
Take one or all five. Each has written response targets and appears on the same monthly report.
Managed IT & AMC
Helpdesk with written response targets, onsite visits, monitoring and a monthly report, for a fixed monthly fee.
Managed cybersecurity
Microsoft Defender, email filtering, Sangfor firewalls, multi-factor authentication and alert response.
Managed backup & DR
FortGrid backup checked daily, isolated copies, Microsoft 365 backup and scheduled restore tests.
Managed Microsoft 365
Licences, Entra identity, Defender, Intune and Teams and SharePoint admin, from a Microsoft CSP.
Monitoring & RMM
An agent on every device for health checks, scheduled patching and logged remote support.
Not sure what you need?
Start with a free assessment. We recommend a plan and send a written quote.
Get a quoteThe Missan 365 Method
How we take over your IT, in four steps.
Built from 22+ years of running UAE IT. Many clients have been with us for more than a decade.
- 01
Assess
A free review of support, security, backup and Microsoft 365, with a written list of what to fix first.
- 02
Onboard
About 30 days: admin accounts handed over, users and devices documented, monitoring installed, backups tested.
- 03
Operate
Helpdesk, monitoring, patching, backups and security run to agreed response targets, with a monthly report.
- 04
Review
A quarterly review of repeat problems, licence spend and the hardware due for replacement.
The systems behind the service
The platforms we run your IT on.
You will not need to log into any of these. They are how tickets, alerts and backups get tracked.
- Enterprise PSA Service management
- Every ticket, asset and response target tracked in one service-management platform.
- Enterprise RMM Remote monitoring
- Agents on every endpoint for health monitoring, patching and remote support.
- Microsoft Defender + Sangfor Security
- Endpoint and email protection from Microsoft, network defence from our Sangfor Gold practice.
- FortGrid Backup & disaster recovery
- Monitored backup with isolated copies and Microsoft 365 protection.
- 3CX Unified communications
- Business calling, call queues and an AI receptionist.
- windream Document management (ECM)
- Document control and retention. We are the exclusive windream partner for the Middle East.
Plus Microsoft 365 through our CSP agreement. See the full technology stack
Managed-services plans
Three plans, each quoted to your users and sites.
Every plan has written response targets. The fee depends on your team size, sites and systems.
Core cover
Essential
Remote helpdesk, monitoring, patching and managed backup for smaller teams in one office.
- Remote helpdesk with response targets
- Monitoring & patching
- Managed backup
- Monthly reporting
Complete cover
Professional
Everything in Essential plus security, onsite visits and Microsoft 365 administration.
- Everything in Essential
- Managed cybersecurity
- Onsite support visits
- Microsoft 365 management
- Quarterly business reviews
Multi-site & regulated
Enterprise
For multi-site groups and regulated firms: DR testing, document control, a technical account lead and audit support.
- Everything in Professional
- Disaster recovery & DR testing
- windream document control
- Technical account lead & vCIO
- Compliance & audit support
Partners and record
22+ years in the UAE, and the vendor accreditations to show for it.
Missan 365 is the managed services brand of Missan Global, a Microsoft Solutions Partner for AI Business Solutions.
5,000+ clients served since 2004 · 10,000+ projects delivered since 2004 · 4.6★ from 200+ Google reviews · head office in Sharjah, teams in 3 countries: the UAE, India and Uzbekistan · see clients & results
Questions
What buyers ask before they switch.
What do your IT support packages include?
Every plan includes a remote helpdesk with written response targets, device monitoring and patching, managed backup and a monthly report. Higher plans add managed cybersecurity, onsite visits, Microsoft 365 administration, disaster recovery testing and audit support.
What are your support response times?
When you raise a request, an engineer will respond within a first-response target set by its business impact: 4 business hours for P1 Critical (your business is stopped), 8 business hours for P2 High, 1 business day for P3 Medium and 5 business days for P4 Low. Targets are measured in business hours — Monday to Friday 08:30–17:00 and Saturday 08:30–14:00 UAE time, excluding UAE public holidays — from when your request is logged with our service desk. The response and resolution times that apply to you are set out in your service agreement.
How is the monthly fee calculated?
By the number of users and devices we look after, your sites, and the servers and business systems in scope. There is no list price. After a free assessment you get a written monthly quote.
How long does it take to switch to Missan 365?
Onboarding takes about 30 days. If you are leaving another provider, they stay in place until our side is working, so there is no gap in support.
Can you support our offices outside the UAE?
Yes, remotely. Remote coverage extends to the US, UK, India, Uzbekistan and the Middle East. We support Dicetek’s India office and ILLUMIN8’s India backups from here. Our head office is in Sharjah with teams in 3 countries.
Who is Missan 365?
Missan 365 is the managed services brand of the Missan Global group, which has served UAE organisations for 22+ years: 5,000+ clients served since 2004. We are a Microsoft Cloud Solution Provider, a Microsoft Solutions Partner for AI Business Solutions (2026), a Sangfor Gold Partner and the exclusive windream partner for the Middle East.
Get a quote for IT support across your users and sites.
Tell us your team size, sites and current setup. We reply within one business day with next steps for a free assessment.